Returns & Exchanges

At toastclothinguk.com, we want you to be completely satisfied with your Toast Clothing UK purchase. We stand by the quality and craftsmanship of our products. However, if an item isn’t quite right, our returns process is designed to be straightforward and hassle-free.

Returns Policy
We offer a returns period from the date you receive your order. For full details on the specific timeframe, please refer to our complete Terms & Conditions. To be eligible for a return, items must be in their original, unused, and unworn condition, with all original tags attached and packaging intact. For hygiene reasons, we cannot accept returns on certain items such as face coverings or earrings, unless faulty.

Initiate a Return
To start a return, please log into your account on the toastclothinguk.com website and navigate to your order history. Follow the instructions to generate a returns authorization and a prepaid returns label. We recommend using our provided label to ensure your return is tracked and processed efficiently. Returns sent without authorization may experience delays.

Processing Your Return
Once your return is received and inspected at our warehouse, we will notify you via email. We will process your refund to the original method of payment used for the purchase. Please be aware that the time it takes for the refund to appear in your account can vary depending on your bank or card issuer’s processing times. The cost of the original delivery is non-refundable.

Exchanges
If you wish to exchange an item for a different size or colour, we recommend initiating a return for the original item and placing a new order for the desired item on our website. This is the fastest way to ensure you secure the preferred style before it sells out.

Faulty or Incorrect Items
Your satisfaction is our priority. In the rare event that you receive a faulty item or an item that is incorrect from your order, please contact our customer service team immediately through the toastclothinguk.com website. We will gladly arrange a prepaid return and expedite a replacement or refund for you. Please do not return faulty items without first contacting us.

Return Shipping
For returns based on a change of mind, the cost of return shipping is the responsibility of the customer, unless the item is faulty or incorrect. This cost will be deducted from your refund. Please use a tracked and insured service when sending your return, as we cannot be responsible for parcels lost in transit.

International Returns
Customers returning items from outside the UK are responsible for any return shipping costs and any applicable customs duties or taxes incurred during the return process. We advise declaring the package as a “Return of Goods” with minimal value to help reduce these fees. Refunds will be issued for the product cost only.

Need Help?
For any further questions regarding our returns process, our friendly customer service team is ready to assist you. Please reach out to us through the designated contact form on the toastclothinguk.com website.